Product repair

Does your piece of jewelry need a new gold plating? Or is your chain broken?
Send your repair to our workshop:

Charlotte Residential
Delftsestraat 17B
3013 AC Rotterdam

Pack all jewelry well so that nothing gets lost in shipping. Make sure your details are also included in the package in case we have any questions or consultation is needed.
Do not send jewelry in a paper envelope. Such an envelope tears easily and then you can lose your jewelry. We recommend sending the jewelry with a track & trace code because sometimes things go wrong with the post.

There are costs associated with repairs. The costs differ per repair. As soon as we receive the repair, we will inform you about the costs by email. Please note that the repair can take approximately 3 to 6 weeks.

If there is a production error, the jewelry will be repaired free of charge.